ExtractInvoice vs Hubdoc
Hubdoc is free with Xero. It also hasn't been meaningfully updated since Xero acquired it. No line items. Poor accuracy. Outdated UI.
Hubdoc's only real advantage is that it's free with Xero subscriptions. But you get what you pay for—users consistently report poor extraction accuracy, no line item support, and an interface stuck in 2017. If you're spending time fixing Hubdoc's mistakes, the 'free' price isn't actually free.
What is Hubdoc?
Hubdoc is a document capture tool acquired by Xero in 2018. It's included free with most Xero subscriptions, making it the default choice for Xero users. However, development has stagnated—users report the same limitations for years. The tool captures document headers but doesn't extract line items, and accuracy is inconsistent.
Visit Hubdoc websitePricing Comparison
ExtractInvoice
Hubdoc
Hubdoc is unbeatable on price if you're on Xero—it's free. But 'free' has hidden costs: time spent correcting extraction errors, manually entering line items, and working around an outdated interface. If you're fixing 20% of Hubdoc extractions manually, you might save time (and frustration) with a tool that works properly.
Feature Comparison
Invoice extraction
Hubdoc extracts headers but often misreads figures
Line item capture
Hubdoc doesn't extract line items after 7+ years
Extraction accuracy
Hubdoc users report frequent misreads
Xero integration
Hubdoc is Xero-native but integration is buggy
QuickBooks support
Hubdoc focuses on Xero
Modern UI
Hubdoc UI described as 'stuck in 2017'
Active development
Hubdoc hasn't had major updates in years
Email forwarding
Mobile app
Both have mobile options; Hubdoc app logs out every 30 min
Bank statement fetching
Hubdoc removed this feature
Learns from corrections
Hubdoc doesn't learn—same errors repeat
Responsive support
Hubdoc support described as 'non-existent'
| Feature | ExtractInvoice | Hubdoc |
|---|---|---|
| Invoice extraction Hubdoc extracts headers but often misreads figures | ||
| Line item capture Hubdoc doesn't extract line items after 7+ years | ||
| Extraction accuracy Hubdoc users report frequent misreads | 98-99% | Variable |
| Xero integration Hubdoc is Xero-native but integration is buggy | ||
| QuickBooks support Hubdoc focuses on Xero | ||
| Modern UI Hubdoc UI described as 'stuck in 2017' | ||
| Active development Hubdoc hasn't had major updates in years | ||
| Email forwarding | ||
| Mobile app Both have mobile options; Hubdoc app logs out every 30 min | ||
| Bank statement fetching Hubdoc removed this feature | ||
| Learns from corrections Hubdoc doesn't learn—same errors repeat | ||
| Responsive support Hubdoc support described as 'non-existent' |
Hubdoc: Strengths & Weaknesses
What Hubdoc does well
- Free with most Xero subscriptions
- Native Xero integration (same company)
- Simple email forwarding workflow
- Unlimited documents on all plans
- Easy setup if you're already on Xero
- Automatic coding based on rules/prior invoices
Common complaints
- No line item extraction (header data only)
- Poor extraction accuracy—frequently misreads figures
- Doesn't learn from corrections—same errors repeat
- Outdated UI stuck in 2017
- No meaningful development in 7+ years
- Integration with Xero is 'awful' despite same ownership
- Mobile app logs you out every 30 minutes
- Limited document storage before extra fees
- Customer service effectively non-existent
- Removed bank statement fetching feature
What Users Say About Hubdoc
“Since Xero bought Hubdoc there's been a serious lack of investment. It used to work most of the time. These days it hardly processes invoices automatically, and I often have to manually type information in.”
“It's an embarrassment that Xero acquired Hubdocs and have been unable to improve the product. What has the product team been doing for the past seven years?”
“Despite being owned by Xero, the integration is awful. It doesn't remember previous settings, struggles to read supplier names, misreads figures, and can't cope when VAT doesn't match exactly.”
“This software is horrible, the data extract is poor in comparison to Dext and it takes a long time to process.”
“Customer service is actually non existent.”
“HubDoc links perfectly to Xero and I find it easy to email receipts or submit photos using the app. A simple sync pushes bills to Xero with correct coding along with a PDF.”
Reviews sourced from Trustpilot, G2, Capterra, and GetApp. We include both positive and negative feedback for a balanced view.
Who Should Use What
Choose ExtractInvoice if you...
- Need line item extraction (Hubdoc doesn't do this)
- Tired of correcting Hubdoc's extraction errors
- Want a tool that learns from your corrections
- Use multiple accounting platforms (not just Xero)
- Value modern, responsive UI
- Want active development and support
Stick with Hubdoc if you...
- Cost is the only factor (Hubdoc is free with Xero)
- Only need basic header extraction (no line items)
- Simple invoices that Hubdoc handles correctly
- Already have workflows built around Hubdoc
- Don't mind manually entering line items
- Xero-only practice with no plans to support other platforms
The Bottom Line
Hubdoc is the free default that's just good enough to not switch from. It extracts invoice headers reasonably well (sometimes), but after 7 years it still doesn't capture line items. If you're spending 10 minutes per invoice manually entering line items that Hubdoc missed, you're paying with your time instead of money. Whether that trade-off makes sense depends on your volume.
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